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| About Us
Y3K is one of europes most successful CCTV & Security Equipment distributors selling over 100,000 products a year.
All the products we sell offer excellent value for money, outstanding quality and superb performance. |
| Making A Purchase
Making a purchase could not be easier. Just browse our website, click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Checkout" and you will be asked for a invoice, delivery address and payment details.
We accept all major debit and credit cards. Please note a 2.6% surcharge applies on payments by American Express.
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| Shipping And Handling
All deliveries are insured and have to be signed for, if no one is available to sign for your delivery you will be left a calling card with contact details for rearranging delivery to a convenient time.
Please allow an extra 5 working days for cheque clearance if paying by cheque. All claims for delivery shortages and damages must be notified in writing by post, fax or email within 72 hrs of signing for the delivery, any claims for shortages or damages reported after this time limit will not be accepted. Mainland UK (except JE, GY, BT, IM, HS, IV, KA, PA,PH, TR, ZE postcodes, see below for charges to these postcodes): Standard 1 to 2 day Delivery (Order by 4pm to receive in 1 to 2 days by 6pm):
£9.95 for first 15Kg then 35p per Kg Express Next Day AM Delivery (Order by 4pm to receive Next Working Day by 12pm):
Express Next Day PM Delivery (Order by 4pm to receive Next Working Day 12pm to 6pm):
Express Next Day 9am Delivery (Order by 4pm to receive Next Working Day by 9am):
£39.95 for first 15Kg then 95p per Kg Saturday Delivery (Order by 4pm to receive Saturday by 12pm):
£39.95 for first 15Kg then 95p per Kg BT, IM, HS, IV, KA, PA,PH, TR, ZE postcodes: £
Other Delivery Options: Please call +44 870 442 2020 for details. We also offer a supply and fit service, for further details select this option when checking out, we will then call you to confirm prices and details.
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| Back Orders
If the item you order is out of stock we will call you and give you the option to wait fot the goods, amend your order or cancel. |
| Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero. |
| Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee
All products shown are new and covered by manufacturers warranty for a minimum of 12 months unless otherwise stated. (All warranties exclude product misuse, video heads, monitor tubes & CCD sensors damaged by normal wear & tear) |
| Privacy Policy
We do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option.Data collected by this site is used to:
a. Take and fulfill customer orders
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| Returns Policy
You may cancel your purchase within 7 days from the date of delivery by calling 0871 222 1430 and obtaining a returns number. Providing we receive the goods within 7 days of issuing a returns number and in their original packaging and condition you will be refunded the price paid within 30 days from the date on which we received the goods. All returns are to be sent to Y3K (Europe) Limited at the buyers own cost and risk. The following exclusions apply to the refund policy stated above: Goods that are received after the time period stated above but within 30 days will be subject to a restocking charge and will only be accepted at Y3K's discretion and with prior written agreement. Goods over 30 days old will not be accepted for refund . Goods that are not in their original packaging and condition are excluded. VCR's used for more than 1 hour are excluded. Delivery charges are excluded (for Business and Trade Customers only). Faulty Products: In the unlikely event that you receive a faulty product or your product becomes faulty we will repair/replace (at our discretion) the product. Please call 0870 442 2020 to obtain a Returns Authorisation Number so that you can send the faulty product back to us. The Returns Authorisation Number must be clearly marked on the outer packaging of the goods you return, a copy of your invoice must also be sent with the goods, any goods returned without an authorisation number or copy invoice will not be accepted. All returns are to be sent to Y3K (Europe) Limited at the buyers own cost and risk. The cost of returns to Y3K (Europe) Limited is not covered by the product warranty. Returns procedure:
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