BRC Crime Survey 2011: Crime Costs Soar to 1.4 Billion
The British Retail Consortium's Retail Crime Survey 2011 published, shows that the overall cost of retail crime has soared by 31% to 1.4 billion as the sector is increasingly targeted by serious, organised criminals.
- More than 35,000 retail workers suffered from physical attacks, verbal abuse and anti-social behaviour during the course of the year, excluding staff affected by the August riots. There were 26 incidents per 1,000 employees last year, an increase of 83% on 2009-2012.
- For the retailers in the BRC survey the August riots had an impact on more than 20,000 retail staff, representing 1.5% of retail employees. 56% of retailers affected by the riots also reported a negative impact on sales in the immediate aftermath of the disturbances.
- The estimated total value of goods stolen by customers across the whole sector was over £147 million, up £10 million on the previous year. The number of customers thefts is between 1.5 and 2 million a year, more than one every minute.
- The number of burglaries per 100 stores was down 42%, but the cost per incident rose sharply by 83%. The average value of goods taken in a burglary was more that £2,000.
- Incidents of fraud increased significantly with 78% of retailers questioned noting a rise. It now accounts for more than 28% of retail crime by cost, second only to customer theft.