BRC Crime Survey 2011: Crime Costs Soar to 1.4 Billion

The British Retail Consortium's Retail Crime Survey 2011 published, shows that the overall cost of retail crime has soared by 31% to 1.4 billion as the sector is increasingly targeted by serious, organised criminals.


This figure includes the value of goods stolen and damage done combined with the money retailers spend on preventing and tackling crime.

The report shows fewer incidents for many types of crime but each incident on average has been more costly and so total losses have increased dramatically compared with previous years.

Key Findings:
  • More than 35,000 retail workers suffered from physical attacks, verbal abuse and anti-social behaviour during the course of the year, excluding staff affected by the August riots. There were 26 incidents per 1,000 employees last year, an increase of 83% on 2009-2012.
  • For the retailers in the BRC survey the August riots had an impact on more than 20,000 retail staff, representing 1.5% of retail employees. 56% of retailers affected by the riots also reported a negative impact on sales in the immediate aftermath of the disturbances.
  • The estimated total value of goods stolen by customers across the whole sector was over £147 million, up £10 million on the previous year. The number of customers thefts is between 1.5 and 2 million a year, more than one every minute.
  • The number of burglaries per 100 stores was down 42%, but the cost per incident rose sharply by 83%. The average value of goods taken in a burglary was more that £2,000.
  • Incidents of fraud increased significantly with 78% of retailers questioned noting a rise. It now accounts for more than 28% of retail crime by cost, second only to customer theft.


If you would like to read the full in depth report click here

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